These terms govern your use of Reelshop, a service at shop.reelzign.com operated by Wosho LLC, 1209 Mountain Road Pl NE, Suite R, Albuquerque, NM 87110, USA ("Reelshop", "we", "us"). By creating an account or using the service you agree to these terms.
1. What Reelshop does
You paste the address of a Shopify store. Reelshop reads the store's public product pages and product photos and shows you which products have no video. You pick one product, and Reelshop writes a short script and renders a 12-second vertical video from that product's own photos, using third-party AI providers for video, voice and text generation. You review and can edit the script before anything renders. Reelshop also looks up a contact email for the store owner through a third-party contact-lookup provider, writes a pitch email and two follow-ups, and makes a before/after image of the real product page.
Reelshop also offers two optional add-ons: Store Finder, which takes a niche keyword and returns matching Shopify stores with contact emails, and Client Studio, which adds client workspaces and a document pack.
2. Your account
You need an account to use Reelshop. You are responsible for keeping your login and any API keys you generate secret, and for everything that happens under your account. Tell us at support@youzign.com if you think your account has been compromised.
You must be at least 18 years old to create an account. Reelshop is not directed at, and must not be used by, anyone under 18.
3. Acceptable use
You agree not to use Reelshop to:
- Do anything unlawful, or that infringes someone else's rights, including copyright, trademark or publicity rights.
- Deceive anyone, including by presenting a generated video as unedited footage, or by putting false or misleading information about a store or product on an end card.
- Send outreach, email or messages generated or assisted by Reelshop in a way that breaks anti-spam or unsolicited-communications law in your jurisdiction or the recipient's (for example CAN-SPAM or similar rules covering commercial email and cold outreach).
- Upload or submit photographs, product or store names, contact details or other material you do not have the right to use.
- Attempt to interfere with, overload, reverse engineer, or gain unauthorised access to Reelshop or its underlying systems.
The store and product data returned when you paste a store address, and the stores Store Finder returns, come from real, publicly available websites. Store owner contact emails come from those sites or from a third-party contact-lookup provider. You are responsible for how you use that data and for complying with outreach and anti-spam law when you contact a store owner with a video or pitch Reelshop helped you make. Reelshop does not send outreach messages on your behalf.
You are responsible for having the right to use any photographs and product or store details that go into a video you make, whether they came from the store's own product pages, from an upload you provided, or from information you typed in yourself.
4. AI-generated output is not guaranteed accurate
Reelshop uses third-party artificial intelligence providers to generate video, voice and text. AI output can contain mistakes: a misread price, a misspelled product name, an odd motion in a clip, or a line that does not read the way you intended. Reelshop is built to use only facts pulled from the store's own product pages or from what you typed in, but it cannot promise every output is error-free.
You must review a video in full, with sound, before you send it to anyone or publish it. A wrong price or misspelled product name on a video you send to that store will do more harm than sending nothing. Reelshop is not responsible for consequences of sending or publishing a video you did not review.
5. Commercial licence to your videos
Videos you render with Reelshop are yours to use commercially. You can sell them, use them in paid ads, deliver them to a client, or use them in a freelance or agency project, with no royalty owed to us and no attribution required. This licence covers finished videos you have rendered; it does not give you ownership of Reelshop's software, prompts, or underlying technology.
Reelshop does not put its own branding or watermark on your videos. If you enable a personal watermark, that mark is yours and is burned into the file at render time; it cannot be removed afterward except by rendering again with it turned off.
This licence depends on you having the right to use the underlying photographs and product or store details in the first place, as described in section 3.
6. Credits, plans and billing
Reelshop is used with credits. Rendering a finished video spends video credits, at the rates shown on the Credits page. Scanning a store, picking a product, writing or editing a script, swapping a photo, finding the store owner's email, writing the pitch and making the before/after do not spend video credits. Store Finder searches use a separate balance of lookups. A search sets aside the number of stores you ask for and gives back every lookup it does not use; a lookup is used only for a Shopify store returned with a contact email.
- Every Reelshop purchase is a one-time payment. Reelshop does not sell a subscription or a monthly plan. The lifetime offer includes lifetime access to Reelshop, 500 video credits and 10 Store Finder lookups.
- One-time credit packs and lookup packs are bought once and do not expire. Video credits work in every Reel app on your account.
- Add-ons (Store Finder lookup packs, Client Studio, extra credits) are billed and applied the way described at the point of purchase.
- Credits are non-transferable. They belong to the account that purchased or was granted them and cannot be sold, gifted or moved to another account.
- Where more than one bucket of credits is available on an account, Reelshop spends the bucket with the nearest expiry, or otherwise in the order set out in the help documentation, before drawing on a bucket that does not expire.
Payment is processed by a third-party payment processor. We do not store your full card details.
7. The 30-day guarantee
The lifetime offer carries a 30-day money-back guarantee. If you are not satisfied within 30 days of your original purchase, email support@youzign.com and ask for a refund. You do not need to give a reason.
A refund under this guarantee reverses the purchase and revokes any credits from that purchase that you have not yet spent on a finished video. Videos you have already rendered and downloaded before the refund stay yours, and the commercial licence in section 5 continues to apply to them; we do not claw those back.
This guarantee applies to the purchase price of the offer and any order bumps or upsells bought at the same time, and each can be refunded on its own. It is a goodwill policy offered at our discretion for the stated offer and tiers; it is not a statement that the law requires a refund in every circumstance, and it does not override any non-waivable consumer rights you have under the law that applies to you.
8. No subscriptions
Reelshop does not sell a subscription, so nothing renews and there is nothing to cancel. If you also own Reelocal, a separate Reel app, and pay for its monthly credit plan, that plan is sold and cancelled under Reelocal's own terms, even when you see it from the same account.
9. Chargebacks
If you have a problem with a charge, please email us first at support@youzign.com so we can look at it, refund it if the guarantee in section 7 applies, or otherwise sort it out. Filing a chargeback with your bank or card issuer instead of contacting us, for a charge that the guarantee would have covered, may result in your account and any unspent credits being suspended while the dispute is resolved.
10. Ending your access
You can stop using Reelshop and ask us to close your account at any time by emailing support@youzign.com.
We can suspend or terminate an account that breaks section 3 (acceptable use), that we believe is being used fraudulently, or that abuses the service in a way that harms Reelshop or other users. Where reasonably possible we will tell you why. Termination for a violation of these terms does not entitle you to a refund of unspent credits.
11. Disclaimer of warranty
Reelshop is provided "as is" and "as available". We do not promise the service will be uninterrupted, error-free, or that any AI-generated video, script, voice-over or contact detail will be accurate, complete or fit for a particular purpose. To the fullest extent the law allows, we disclaim all other warranties, express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
12. Limitation of liability
To the fullest extent the law allows, Reelshop and its owners, employees and contractors are not liable for any indirect, incidental, special, consequential or punitive damages, or any loss of profits, revenue, data or goodwill, arising from your use of the service, even if we were told this was possible. Our total liability for any claim relating to Reelshop is limited to the amount you paid us in the 12 months before the claim arose. Nothing in these terms limits liability that cannot lawfully be limited, such as liability for our own fraud or gross negligence where the applicable law does not permit that liability to be excluded.
13. Changes to these terms
We may update these terms from time to time. If a change is material we will make a reasonable effort to tell you, for example by email or a notice in the app. Continuing to use Reelshop after a change takes effect means you accept the new terms.
14. Governing law
These terms are governed by the laws of the State of New Mexico, USA, without regard to its conflict of law principles, and any dispute will be handled in the courts located there, except where local consumer protection law gives you the right to bring a claim elsewhere.
15. Contact
Questions about these terms: support@youzign.com.