This policy explains what Reelshop, operated by Wosho LLC, 1209 Mountain Road Pl NE, Suite R, Albuquerque, NM 87110, USA ("Reelshop", "we", "us"), collects when you use shop.reelzign.com, why, and what you can do about it.
1. What we collect
| Data | Why |
|---|---|
| Account email and login details | To create and secure your account and send you account-related email. |
| Payment details | Handled by our payment processor; we receive confirmation of payment and of what you bought, not your full card number. |
| The Shopify store addresses you paste, and the public store and product data Reelshop reads | To scan the store and build your video: the store's name and domain, its public product pages (titles, prices, descriptions and product photos), which products already have a video, its contact page and public social links. |
| Store owner contact emails | Found on the store's own pages or through a third-party contact-lookup provider when you scan a store or run a Store Finder search, and saved with that scan or search so you can send your pitch. |
| Store Finder searches | The niche keywords you search and the stores returned, so you can come back to them. |
| Client Studio workspaces | The client names, notes and brand details you add, and the review links you share so a client can watch their videos. |
| Generated media | The scripts, pitch emails, video clips, voice-overs, before/after images and finished videos Reelshop makes for you, stored so you can find them again. |
| API keys you generate | To authenticate requests you make to Reelshop from outside the dashboard (for example the MCP integration). |
| Usage logs | Technical logs of the requests your account makes, including timing and cost of each external call, so we can operate, debug and secure the service. |
2. Who we share it with
We do not sell your personal data. To provide the service, the categories of data above are shared with the following processors, each acting on our behalf under their own data protection terms:
- Stripe, our payment processor, to handle checkout, receipts and refunds.
- Supabase, for sign-in, the database and file storage: your account data, store data, contact emails, workspaces and generated media.
- Vercel, to host and run the application.
- OpenRouter, which passes AI requests to the model provider it routes them to (Google's Gemini models and DeepSeek models), to choose the best product photos and write the pitch emails.
- Anthropic (Claude), to write the video script, and as a fallback for photo choice and pitch writing.
- fal, the AI video provider that turns product photos into video clips.
- ElevenLabs, for the voice-over and music.
- treg, a data gateway that runs the contact-lookup provider Tomba to find and verify a store owner's email, and runs the Google searches Store Finder uses to find stores.
- Resend, to deliver support messages and service email.
We may also disclose data if required by law, or to protect the rights, property or safety of Reelshop, our users, or the public.
3. Stores you look up
When you paste a Shopify store's address, Reelshop reads that store's public product pages and photos to find products without a video and build your video, and looks for the store owner's contact email on the store's own pages and through a third-party contact-lookup provider. Store Finder does the same for the stores it finds from your keyword. The store and its owner are not Reelshop account holders and do not receive any notice from us that you looked them up.
4. Cookies
Reelshop uses a session cookie to keep you signed in. The launch marketing page also sets an affiliate-tracking cookie so an affiliate can be credited if you sign up after clicking their link. We do not use third-party advertising or cross-site tracking cookies.
5. Retention
We keep your account data, store data, contact emails, workspaces and generated videos for as long as your account is open, so your videos remain available to you. Usage and cost logs are kept for as long as reasonably needed for billing, debugging and abuse prevention. If you close your account, we delete or anonymise your personal data within a reasonable period, except where we need to keep some records to meet a legal or accounting obligation.
6. Your rights and deletion
You can ask us to access, correct, export or delete your personal data by emailing support@youzign.com. We will confirm your identity and act on a deletion request within a reasonable time, subject to any records we are required to keep by law.
If the law that applies to you gives you further rights, for example under the EU/UK GDPR (including the right to object to or restrict processing, and the right to lodge a complaint with your local data protection authority) or the California CCPA/CPRA (including the right to know, delete, correct and opt out of the sale or sharing of personal information, and the right not to be discriminated against for exercising these rights), those rights apply to you and the same contact email above is where to exercise them. We do not sell personal data as that term is defined under CCPA.
7. Children
Reelshop is not directed at, and must not be used by, anyone under 18. We do not knowingly collect personal data from anyone under 18. If you believe a minor has created an account, contact us and we will close it.
8. Security
We use reasonable technical and organisational measures to protect your data, including access controls on our database and encrypted connections. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
9. Changes to this policy
We may update this policy from time to time. If a change is material we will make a reasonable effort to tell you, for example by email or a notice in the app.
10. Contact
Questions about this policy, or a request about your data: support@youzign.com.